Our garage door broke on a holiday weekend. I tried calling multiple companies most with messages stating they were out of the office already, not Heartland though. I left a message and got a call back withing 15 minutes, I explained what we thought to be the case, was asked to send a few pictures to confirm a few things, which I was able to send, informed that a team member would be out to see me that day, when the pictures were received, I got a message stating a team member would be out within the hour, and that I would get word before the team member was on the way to ensure we were at the house with the broken garage. The team member called, let me know he was on the way, how long he would be to get to me and once he showed up, he had all the things he needed to fix our garage, told us it would be approx 30 mins and we would be good to go. This was true - it didn't take him long, roughly about the time he said it would take and he gave us some tips, showed us the work and told us to have a good weekend. The quality of work with a decent price helps too, it was not overly outrageous for a holiday weekend fix, I was pleasantly surprised and will do business again in the future should we need more garage work! Thank you for a great experience from start to finish!!